Subscriptions auto-renew and can be cancelled at any time. If cancelled, the subscription will run through the end of your term. Refunds are not available for subscriptions after payment has been made.
Exam Prep, Business Mastery, and Practice Exams are available for 365 days from purchase. Access and all relevant data is deleted after 365 days.
All courses have a 7 day satisfaction guarantee. If you are unsatisfied with the course and have completed less that 1/4 of the course we will refund your purchase price upon request within 7 days of your enrollment. No refunds are available after 7 days.
Continuing Education
Continuing Education courses are available for 120 days from purchase of the course. All course data is deleted after 120 and is not recoverable. Your course completion certificate(s) however are available as long as your account is active.
Course completions for the states that have a process in place for us to submit your completion are submitted the business day after you complete a course. Currently the states that have a completion process in place are AL, ID, KY, MT, NE, NM, NC, OH Ok, TX, UT, VA.
Many of the states that have a process in place for us to submit your completion manually update your account information on their end. It is not a automated process. In some cases continuing education may not show in your account for 5-7 days.
We are not responsible for your license. It is your responsibility to renew your license in the timeframe required.
It is your responsibility to check to make sure that your completion has been applied to your account. If you are having an issue with your continuing education not being applied correctly please send us a message and we will look into it for you. In many cases, although the state has a process in place for us to submit completions they do not have a process in place to confirm that they have received the hours and updated your account.
Any late fees associated with renewing your license if you renew past your due date are your responsibility.
Ohio Continuing Education
Ohio requires 1/2 of your continuing education hours (4 hours for one year licenses and 12 hours for three year licenses) to be in a Live (Online Webinar or In-Person) class. By taking your course you are certifying that you understand this rule. No refunds are available if you complete a course and you do not receive credit due to not abiding by the Ohio rules. We will however move a course from self-paced to Live for you in you accidentally enroll in the wrong course. Please contact us before starting the incorrect self-paced course.